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Grassdoor complaints

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3019 Vail Avenue
Commerce, CA 90040 | Get Directions

(747) 666-8495

http://www.grassdoor.com

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Total Amount in Dispute:
$36.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Grassdoor closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Grassdoor

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2/19/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $35.99 Amount Settled: $0.00

Customer Complaint

1/20/2023

On January 13, 2023, I placed an online delivery request with this company. The option I chose was linked to my bank account through Stronghold, which I have used before. Within 30 minutes of placing the order, to be delivered the next day, I decided to cancel the order via their website. On Tuesday, January 17, my bank had deducted the 35.99. I contacted the vendor, and they offered no apology, only telling me the refund would take 3-5 business days, even though I had cancelled the order well in advance of the scheduled delivery. This morning, I'm told it will take 8-9 business days. This is totally unfair and suspicious. Resolution Sought Give me an immediate refund because it was not my fault

Company Response

2/6/2023

Hey there, We understand your frustration with the time it takes to see a pending charge fall off your account. Depending on the time of cancellation and settlement date/time those pending charges can be removed the same day or unfortunately take up to 9 business days. We are always happy to check with our partners to see the status of your refund, reach out to our team at support@grassdoor.com with your profile information and we will keep you up to date on the status.

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