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Grava Chrysler Dodge Jeep Ram SRT complaints

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29 Mystic Avenue
Medford, MA 02155 | Get Directions

(781) 391-8950

http://www.gravachryslerjeepdo...

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Grava Chrysler Dodge Jeep Ram SRT closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Grava Chrysler Dodge Jeep Ram SRT

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9/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

8/25/2023

I own a max care plan for a 2019 pro master van .bought through my dealership in conjunction with mopar/fca. I lost reverse gear and park on july29 2023.I immediately brought the van in to my dealership . A week later I received a recall notice for that very problem .My claim for transmission repairs was denied .It was then submitted under "recall status" .I was then informed by my dealership that a 'hole was found in the transmission housing and that parts would not alleviate the problem .paperwork was then submitted a second time for a new (or rebuilt unit) and due to the ineptitude of Grava was submitted to the wrong dept ,as told to me by mpv. ,and still my van sits Unrepaired. My dealership informed me that new paperwork including pdfs was submitted and am awaiting approval ,I contacted mvp today to get an update on my claim ,they informed me that no such paperwork has been submitted ,and still my van sits unrepaired losing work,and valuable time not to mention utter frustration . I feel I am a victim of retribution for complaining about terrible service in the past from Grava ,I'm being made to made to wait ,never receive phone calls back when they say they will .given the runaround constantly .my van has been 'off road 'now for almost two months losing thousands in missed work .I am contemplating legal action very soon .,if this problem is not rectified. Can you HELP ME PLEASE ? before I seek monetary renumeration for lost work and wages and cost of my max care Ty. Resolution Sought I want Grava and mopar vehicle protection to honor the warranty I purchased, get the van fixed and treat me like the good customer I've been for the last three years, which I doubt, but hey, that's the The Grava way!

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