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Great City Cars complaints

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6147 Westerville Road
Westeville, OH 43081 | Get Directions

(614) 522-6500

http://www.greatcitycars.com

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Great City Cars closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Great City Cars

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1/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/29/2023

I bought a car from them and they were supposed to mail the title so I can get tags however they did not and the temp tag expired on Christmas Day I have been to the lot 2 times to get this resolved and they give me no answers or solutions and when I called to speak to the persons that handled my title I was hung up on so now I have a car they expect payments on time for but can't drive because the temp tag is expired and they are refusing to resolve the title issue. Resolution Sought I want my title so I can get tags for my car.

6/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

6/2/2022

We purchased car they could not produce title after 30 days...they give us new car and say we keep our regular payment....we do. When time comes to get title they tell us we are up for repo for not paying tax and title... In which we had on car they could not produce for. Resolution Sought Give back our 700 dollar tax and title payment from original car.

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