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Great Day Improvements, LLC complaints

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700 East Highland Road
Macedonia , OH 44056 | Get Directions

(800) 230-8301

http://www.greatdayimprovement...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Great Day Improvements, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Great Day Improvements, LLC

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10/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/16/2024

Beware: I hired this company to screen and glass in my back porch. The cost of this project was not cheap. In the verbal agreement i received from the salesman, i was told that my sun setter awning would be taken down, and put back up. The installers, who work for patio enclosures, dropped my sun setter as they took it down. They said it was too heavy for them to put it backup, so, i had to hire someone to place it back up 1100.00. Once up, i was told, and shown the sunsetter roller was bent, motor was ruined and the wind sensor was missing. I have been around and around with this company, they will not return my calls, will not stand behind their work and will not come fix some of the issues i have with some of the doors. I have sent estimates for the cost of repair/replace, and no response. No calls returned, the salesman will not even return my calls. Resolution Sought Replace.

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