Great Expressions Dental Center complaints

GEDC billed a specific amount for specific services in Sept of 2022, which was paid in full at time of services. GEDC then proceeded to bill an additional amount (disputed amount) for services already rendered but did not present bill or invoice until several months later, immediately after I had just gotten up from the chair of a moderately intense procedure and was paying for that most current service. Additional information was requested via phone on multiple occasions but never received. On 12/5/23, when in office by appointment to obtain information requested to support their request for additional funds, the GEDC receptionist Diana became extremely irate and aggressive when informed the charges were too vague and ill presented to be considered for payment. Despite my remaining calm and reasonable throughout our interaction Diana proceeded to become increasingly aggressive in her language, refused to provide complete owed information, made derogatory statements towards me based on my profession, made strange allusions to GEDC "having 400 offices and doing well, so, just pay the bill", made contradictory and vague statements regarding previous bills and alluded to GEDC possibly "being able to charge even more" and then threatened me with police and made several aggressive advances towards my person while becoming increasingly abusive verbally. She then told a coworker she "was kicking me out because she already told me the office was closed and I was there anyway". Resolution Sought I would like a written apology for the unprofessional actions endured from their receptionist Diana, and I would like them to credit back the $237.20 which brought about this interaction. As they have "400 offices and are doing well" I expect there should be no issue crediting back such an amount.

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