Find a reputable business?

Complaints and Resolutions

Great Lakes Motor Company complaints

Read Complaints File Complaint View Full Report

304 3rd Avenue
Proctor , MN 55810 | Get Directions

(218) 506-0123

http://www.greatlakesmotorco.c...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Great Lakes Motor Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Great Lakes Motor Company

Sort by

1/9/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

12/27/2021

I was charged for a timing belt & fuel pump when I brought my 2006 Chrysler Sebring back to them due to overheating on July 5, 2021, which I purchased on July 2, 2021. That didn't resolve the problem, next they replaced the thermostat, same problem, still overheating. Finally after 3 months of me not having my car they took it to a real mechanic who found the thermostat housing was cracked. I was told by both the salesman, mainly Mike, that once the overheating was fixed, that my heater would work. It does not & I am very unhappy with their sales & service. Resolution Sought Refund 700.00 for unnecessary repairs

Company Response

12/27/2021

I am very sorry you are unhappy, but we spent hrs and alot of time to help you fix a $2200 vehicle when most dealers wouldnt . Covered half with our discount and tows as well. Wish we could do more!

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile