Find a reputable business?

Complaints and Resolutions

Great Nails Salon Inc. complaints

Read Complaints File Complaint View Full Report

62 Seguine Avenue
Staten Island, NY 10309 | Get Directions

(718) 356-1883

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Great Nails Salon Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Great Nails Salon Inc.

Sort by

11/17/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

9/8/2021

Went for a manicure, bought my own nail polish in with me. I decided to look at there colors Changed my mine and used theres. At the end she refused to give me my expensive one back they don't even use that brand. The salon gave me a hard time should have called the police. Walked out my son was waiting for me . I am an 83 year old women and I know what is mine. This is owned and run by Koreans . Resolution Sought Return my. 2 bottles of nail polish . They were also in a boxed.

Company Response

11/5/2021

To solve this matter, I already gavea phone call to customer and explained to her that this should be some communication misunderstood and we are willing to give her $20 refund. Also, she mentioned that she had a nail polish lift in my nail salon. I said that I don't know which one is hers but she can come to salon and pick one bottle of nail polish, anyone she likes. I was not in the salon when this issue happened that day, but as the owner of nail salon, I have the responsibility to let every customer freel treat well and satisfied. Dorothy feels satisfied about my call and I think this complaint is successfully solved.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile