Complaints for Great Western Financial Services in Tarzana, CA

18757 Burbank Blvd. #100
Tarzana, CA 91356 | Get Directions

(818) 462-5958

http://www.greatwestfund.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services difficulty contacting the company and inability to obtain refunds of advance service fees. Some complainants allege that company representatives fail to make good on promises to refund appraisal fees if refinancing canot be obtrained through their company. Other customers claim the company fails to honor their money back guarantee in connection with loan modification offers. Complainants also allege the company provides false information on the status of their loan modification. Clients complain when contacting their lenders the lenders have little or no record of contact by the company concering their loan modification. One complainant alleges violations of the FTC "Do Not Call" law.~~The company responds to complaints by denying they promised refunds of appraisal fees and by claiming that modifications were arranged as agreed but offers were rejected by complainants. Therefore the company contends that refunds are not in order. In a few cases partial refunds were offered as final resolution to close the complaint.

Complaint Closing Statistics

0 complaints against Great Western Financial Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Great Western Financial Services complaints