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Great Wolf Lodge complaints

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150 Great Wolf Drive
Fitchburg, MA 01420 | Get Directions

(978) 343-9653

http://www.greatwolf.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Great Wolf Lodge closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Great Wolf Lodge

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10/6/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/30/2021

I spent almost 500 dollars to bring my daughter here for her b day I spent over an hour just to pay Bill's as they wont except cash without jumping through hoops. So, in turn 3 hours into my day and I still can't use as I can't purchase water shoes using cash without going to front counter waiting again through the same line and wait for managers to finally accept my us currency. This is absurd. Wasted day wasted time and wasted money. Please, let me know if its lawful to not accept us currency without penalty. As, I have been penalized as have my daughter fiancé and guest. Resolution Sought Refund my day pass as I couldn't use it and some how they need to be penalized for running a business, but not taking us currency on the United states.

Company Response

9/24/2021

I have no record of the name above staying at our lodge. We do accept cash at our lodge but only at the front desk, and then the guest can charge back to their rooms at any of our stores or restaurants. We have never experienced a guest having to wait 3 hours to pay cash. If I can get information as to the name on the reservation, I can see what time the cash was taken and verify on camera footage how long it took.

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