Complaints for Greatcities, Inc. in Huntington Beach, CA

16835 Algonquin Street Suite 637
Huntington Beach, CA 92649 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege no refund was received after returning the product and failure to return the product from repairs or upgrades. Other complaints allege the computers were defective and had to be sent back for repeated repairs. All complaints remain unanswered. We advise careful evaluation of the company's technical assistance, servicing, and refund and exchange policies prior to ordering products. Purchasers ship computers back at their own cost and often bear the burden of time lost without a computer.

Complaint Closing Statistics

0 complaints against Greatcities, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Greatcities, Inc. complaints