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Greater Johnstown Water Authority complaints

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640 Franklin Street
Johnstown, PA 15901-2630 | Get Directions

(814) 533-4300

http://www.gjwa.com

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Total Amount in Dispute:
$175.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Greater Johnstown Water Authority closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Greater Johnstown Water Authority

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3/9/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $175.11 Amount Settled: $0.00

Customer Complaint

2/9/2023

Water got shut off today 2/7/2023, I have to pay a bunch of fees and the bill to get my water back on..the problem was my meter is incorrect and I have been asking for someone to come and check the meter out...last couple months my bill was wrong so they went on and adjusted the bill...from $98 to $67 that is a big adjustment...it's only myself in the house. Unless my dog is using water...the lady in the office told me to take pics of my meter...no I shouldn't because it clearly states that it is something wrong with my meter not reading accurate numbers...I need someone to come out and check my meter very unprofessional to tell me to take pics of my meter instead of trying to fix the problem Resolution Sought For them to get the correct meter reading on my water my bill should not be $100 month just myself in the house

Company Response

2/27/2023

We do ask people to provide meter readings from time to time. In fact, it is an option on our phone system. Some customers call in reading every month on their own. I don't see an address on this to be able to check the account. The customer should know that their monthly bill includes water, sewer rental and sewer treatment. $100 does not seem odd based on this. With an address I can further look at the account.

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