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Greater Paw Paw complaints

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142 Main Street
Rivesville, WV 26588 | Get Directions

(304) 278-2078

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Greater Paw Paw closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Greater Paw Paw

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11/29/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/7/2022

My water got shut off Thursday afternoon the shut off balance was for 121,27 full pay off was 192,59 I payed the past due of 121,27 pluses 6 dollar bebt fee and they refused to turn my water on till I pay a reconnection fee it's Friday I have a very sick kid with RSV double ear and eye infection and no water in this house for the whole week end I do not get payed again till The 15 of November I payed the past due they need to turn it on they can put the reconnect fee on next month. Resolution Sought Turn my water on for health reason please I gave them the past do amount.

Company Response

11/16/2022

The water department was notified the day the balance was paid in full. She needs to contact the water department to make sure nothing is owed to them. WV PSC rules require a shutoff fee due to non-payment. 10 day late letters are sent out, 2 phone calls with voicemails were left, an orange door tag advising of shut off. No response was made resulting in termination. We are a public service district governed by the West Virginia Public Service Commission. Any further complaints should be called into them by the customer. Once disconnected fees are incurred they have to be paid prior to reconnection.

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