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Green Air Care complaints

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1566 Barclay Blvd
Buffalo Grove, IL 60089 | Get Directions

(888) 363-5798

http://greenaircare.com

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Total Amount in Dispute:
$299.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Green Air Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Green Air Care

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6/1/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $299.00 Amount Settled: $0.00

Customer Complaint

1/3/2023

This company has been the most unethical and unprofessional company I have ever encountered. In the arctic blast of 12/24/22 - I paid $299 for an emergency service call for a furnace I purchased from Green Air Care, BG, IL - 2 years ago. They disconnected the 2nd stage of furnace in order to get some heat into the house. The morning of 12/25 I had an error code on my thermostat and on the furnace along with a cold house. Called Green Air Care again who had us remove furnace filter, had us reboot furnace. Eric told me if or drops below 65 in the house to call him otherwise call office Tuesday. I paid $299 for this and they fixed nothing. Eric also said that when it warms up outside it won't be so cold inside. Seriously, how ridiculous is that. I need a furnace when it is cold not warm. I think my investment of over $7,000 should provide more than a non functional heating unit and a sharp attitude from this company. Here I am on 12/30 after a service tech came out on 12/27 to verify issue with no further repair. Going to order parts I was told. On 12/30 I followed up with Green Air on parts status and now was told it has to be re-evaluated AGAIN on 01/03/23. 11 days, $299, Error messages, intermittent heat and they can't fix a unit they sold. This is ridiculous. It won't be repaired on 01/03 since they are evaluating for the 3rd time and lack of heating issues remains. Plus the UV Unit has not worked and I have been waiting for months for th Resolution Sought I want a reputable company to promptly fix the unit they have done nothing with for the past 11 days and reimbursement for the cost to fix what they can't plus the $299 to be refunded because they elevated the gas pressures at double the recommended setting.

Company Response

3/15/2023

Please contact our office at 888-422-6899 and ask to speak to Tiffany so we can get all the information and address your concerns. We will work with you to address all issues and resolve the problem.

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