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Green Dot Corporation complaints

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4675 Cornell Road, Suite 280
Blue Ash, OH 45241 | Get Directions

(866) 291-0818

http://www.greendotonline.com

Monday to Friday - 8:00AM to 6:00PM

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Total Amount in Dispute:
$457,219.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

201 complaints against Green Dot Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
199	Unanswered

201 complaints against Green Dot Corporation

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9/20/2026

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

8/25/2026

I called these people and told him I had lost my card which never been activated or anything but I had the receipts they told me they sent me an email link and I sent the receipts back to their email link they sent me they told me to give them two business days I had up to 10 days to file the complaint well it's been since July the 30th and they have given me the runaround have not did anything about the issue or try to send me a card or my money but I have all the receipts and everything showing where I purchased it at Walgreens on canal Street in New Orleans Louisiana at 663 on the 7th and 30th of 2026 I also have copies of where they sent me the email and everything and where I sent it to them I got confirmation numbers Resolution Sought I would like for them to send me a check for my money I do not want a card from them I do not want to ever do business with them again

6/14/2026

RESPONSE: Complaint was not answered Amount in Dispute: $950.00 Amount Settled: $0.00

Customer Complaint

5/19/2026

I was hacked and my money was stolen Resolution Sought For my money to be refunded

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