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Green Electric complaints

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2608 Bedford Avenue
Pittsburgh , PA 15219 | Get Directions

(412) 512-4664

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Green Electric closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Green Electric

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9/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

8/19/2022

On May 13, 2022 I contracted with Harold Lamont Green DBA Green Electric for electrical services for an above ground pool located at Mt home Mr. Green was paid in full and to date he has not completed the work. After numerous telephone calls, text and email messages he did return approximately 2 weeks ago to replace and relocate an electrical socket that he installed in the wrong place, but he has not refilled the trench (100+ft) trench that he dug to run the wiring in my yard. He has been making excuses since May and I am tired of the situation. It is causing a safety hazard and I was unable to use the pool all summer. In addition he charged me for materials and has not furnished me with the receipts as agreed upon and as he has promised verbally and in writing. I have gotten estimates from other companies to fill the trench and the average of the prices I was given is $600.00 Resolution Sought I want Mr. Green to complete the work he was contracted and paid for or refund $600 of the money I paid to have the project completed by another company. I would also like him to furnish me with the receipts for the materials he purchased for my project.

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