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Green Eyed Motors complaints

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4040 Salazar Way
Frederick, CO 80504 | Get Directions

(720) 310-5095

https://www.greeneyedmotors.co...

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Total Amount in Dispute:
$11,999.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Green Eyed Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Green Eyed Motors

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9/5/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $11,999.00 Amount Settled: $0.00

Customer Complaint

8/13/2021

I was trying to finance a car at green eyed motors and the sales man I talked to I told him him I wanna make sure I was fully approved before I drove out to frederick because my current car was going to break down I didnt know if I would make it and I sent them all my documents so I could make sure that I was really approved I told them I had 500 to put down and they said can you do 1000 i said I have a trade in later on that day the car lot called and said the bank wanted $1500 to approve the loan i said ok let me see if I can do it I called them back and said ok I can do that so I drove to the car lot they let me leave with a toyota Camry 2012 the car I trade in was my mom's so the next day I took my mom to sign the title and they notice my boss messed up on my hours so I called my boss she was able to fix it right away so I sent them the updated copy and then I spoke to bank a week later and everything was fine about a week after I called the to find out how to make my first payment and when I had to make that payment and they said it was in paperwork and about a week after that the car lot called me and said that I need to bring the car back because the bank rejected my loan because my income was unverifiable I said I think I might have gave them the wrong number here's the updated number they said ok and I called back the next day and they said they haven't heard back from the bank yet I'll let you know as soon as I do then a week later I get a call saying bring Resolution Sought The car back I said why nobody tried even tried to call my employer they said the bank rejected the loan just bring the car back so I called the bank and they said to have my employer contact them so I did and when my employer called they said they didnt have my application contact the car lot and hung up so I called them back and they said they didn't have my application so I called the car lot and they said I dont care what they told you the loan was rejected the loan so just bring the car

Company Response

8/24/2021

I don't agree. This customer provided us with a fake paycheck stub document that the bank flagged. She had our car for 2 weeks and in this time she smoked in it and put over 2,000 miles on it. We negotiated with the bank in every way we knew how to keep her in the car. Unfortunately the bank doesn't like being lied to and unwound the deal.

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