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Green Health CBD complaints

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15221 SW 25th Street
Davie, FL 33326 | Get Directions

(888) 535-1522

https://getgreenhealth.com/

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Total Amount in Dispute:
$284.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Green Health CBD closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Green Health CBD

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6/17/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $283.95 Amount Settled: $0.00

Customer Complaint

5/24/2021

I wanted to order single order of Well Being Gummies to stop smoking. During transaction price was doubled. I tried to cancel without success. Product arrived . I am returning but no return slip. I googled a # 848-948-0811 without success. So I am reaching out to y'all Resolution Sought I don't want AND if they took my money have it put back. Really disappointed

Company Response

6/11/2021

Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide an account number, order ID, etc to resolve this matter. Thank you.

Customer Rebuttal

6/15/2021

Ordered 5/8/21. Shipped 5/11. Order number 73995

Company Final Response

6/17/2021

Hello Margaret, We have already used all the means on our end to pull up your account, unfortunately, you don't have any account with us. So it sounds like you're signed up with a different company. I this case, we recommend checking your emails and bank statements to determine which company you're subscribed to.

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