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Green Home Systems Inc complaints

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8510 Balboa Blvd. Suite 220
Northridge, CA 91325 | Get Directions

(747) 214-5539

https://greenhomesystems.com/

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Total Amount in Dispute:
$2,617.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Green Home Systems Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Green Home Systems Inc

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4/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $868.00 Amount Settled: $0.00

Customer Complaint

3/29/2024

$450 rebate was supposed to be mailed due to signing up for solar. A $418 refund was promised due to a clerical error made by Green Home Systems resulted in missing deadline to turn power own. This resulted in Nevada Energy charging me further bills. Have been led on for months with promises to pay, and have yet to receive any settlement. Resolution Sought Refund the $868.00.

3/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,748.75 Amount Settled: $0.00

Customer Complaint

1/18/2024

On February 17, 2023 I signed a contract with Green Home to provide me a complete solar system installation. As stated in the contract GHS is responsible for providing all labor and materials required to complete and deliver a solar system to my property. After six moths I still had no power and started filing complaints. After emails and phone messages to the company I finally received a call from a senior manager who informed me that the project would not be completed until the electrician they hired completed a final checklist that my local power company required before the system is approved. Meanwhile solar panels were sitting on my house ready to be fired up for many months. Green home systems and the electrical contractor would not continue the project until their potential legal despite over payments for work was completed. Utility said that a production meter needed to be installed before they would ok my project. I decided on 9-17-23 to hire their electrician myself and pay for the install of the Electrical Co required meter to start using the system. I paid $1748.75 out of my own pocket. After inspection by the utility they stated that the Meter had to be moved a few inches in order to meet their requirements. After many complaints to the Better Business Bureau on my part Green Home Systems hired a different electrician to move the meter and the system was finally approved on 10-26-23. A GHS rep said they were reviewing my invoices. I never heard from t Resolution Sought Give me a refund of $1748.75 that I had to pay out of my own pocket to their electrical contractor to move the project forward. The electrical employee I was dealing with couldn't believe they were doing this to people on this county and thought they should be banned here. That was just a passing thought but doubt it is an official response from the utility.

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