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Green Payment Processing complaints

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4250 Keith Bridge Road Suite 200
Cumming, GA 30041 | Get Directions

(404) 891-1450

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Total Amount in Dispute:
$12,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Green Payment Processing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Green Payment Processing

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11/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

10/21/2021

I have used Green Payment Processing for over a year and paid an additional fees for verification services while using this provider. Green.Money verified and processed fraudulent checks with funds from said checks sitting in our bank well over a week and a half. Days later funds were withdrawn from my bank account and checks bounced after a week. We are a small business that supplied the product to our customers after getting confirmation from our Green payment Processing's awful e-check service as well as looking at our bank statements. We had no idea they had not verified anything, not even a name or a phone number. They claim to take responsibility if a verified check bounces, but I have email confirmation of the checks being verified, and they take no responsibility; in fact, they charged us a return fee, a purchasing fee, on orders that were never cleared. Green Payment Processing over $4,000 despite the fact that the checks they received from our third-party merchant were fraudulent. Green. Money was the only one benefiting from that fraudulent transaction by having the audacity to charge us processing and sales fees on that fake order and refused to give us a refund. Green.Money clearly takes advantages over its customers. Once we have shown the bounced fraudulent checks, that came from them, they immediately closed and wiped out account clean. Resolution Sought I want all my money back. Not in credits for their awful, useless service, but in cash that costed my business thousands.

1/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

10/11/2021

Green Payment Processing sets money aside for a specific entity, and if that processed information does not exist, the money is taken back out of your account. On top of that, their verification services are non-existent and fraudulent. Through this channel, fraudulent checks with fake names, emails and, phone numbers were processed. There is no cross-referencing on their end despite using all the tools they had to offer. These "funds" remained in my account for a total of ten days, which is unusual. This is a FRAUDULENT scheme. Resolution Sought All my money that was lost in inventory and processing fees

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