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Greenix Pest Control complaints

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28243 Beck Road, Unit B5
Wixom, MI 48393 | Get Directions

(947) 447-2545

https://www.greenixpc.com/serv...

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Greenix Pest Control closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Greenix Pest Control

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4/18/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

They guarantee extermination with a very expensive aggressive treatment plan but fail to mention it may not work. If it doesn't work, there's no refund or extension of work to see the job through. They also have an MLM type call center so you never talk to the same person or even someone in your city, region, state or country. They promised they were experienced and available for pickup of pest traps on an as needed basis. The exterminator they sent is NOT experienced she told us that and has already been unable to make it up to empty traps as needed. Resolution Sought I'd like to have the rats exterminated at no additional cost to me. The salesman I spoke too guaranteed success with this plan and now the customer service is saying they may not be able to help us? That was never even mentioned as a possibility, that they couldn't perform the services that I paid them for.

Company Response

4/8/2024

Company states: Thank you for bringing this matter to our attention We have thoroughly investigated the complaint and are pleased to confirm that we have addressed the issues raised. We understand the importance of providing reliable and effective services, and it is regrettable that expectations were not met initially. Our team has revisited and will continue to visit the premises to perform the necessary services at no additional cost. It is essential for us to maintain the highest standards of customer services and uphold our commitments. This feedback is invaluable in helping us improve our services and processes continually. We apologize for any inconvenience caused. If the customer had any further questions or concerns, please do not hesitate to contact us directly.

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