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Greenlawn Estates complaints

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105 Eastwood Drive #4630
Zanesville , OH 43701 | Get Directions

(220) 201-7911

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Greenlawn Estates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Greenlawn Estates

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3/21/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/22/2024

I have requested that my water meter be read due to very high water bills when I don't have water 50 of each month. We just got our water back on after 27.5 hours of not having water which they refused to bring any type of water to residents in the trailer park they sent one person to read my meter and I never heard anything else and they refused to answer the phone or they are never in the office my water bill has been 10-15$ now it is over 50 Resolution Sought Readjust the water and sewage bill to the correct amount.

Company Response

3/8/2024

I spoke with this tenant several times, sent our maintenance person out, she had no leaks, explained to her that water used to be estimated, and after we installed new water meters their ACUAL water usage was being charged. The water was off due to extremely cold temps and a busted main waterline. Tenants are given adequate notices EVEYTIME water has to be off. Tenant was arguing with community manager on recorded company phone line. All calls and text messages are recorded, and they will show that community manager did respond to this tenant, in text and verbally over the phone. We will not readjust the water and sewer due to this being accurate usage and no longer estimated.

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