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Greenpire Inc. complaints

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9950 North Remmet Avenue
Palmdale, CA 91311 | Get Directions

(818) 564-4183

http://www.greenpireinc.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Greenpire Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Greenpire Inc.

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2/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/3/2024

Signed up for solar in June 2023. Had system installed in July 2023. System is still not online. They have failed two inspections. Project manager doesn't keep her word, doesn't follow through and continuously says to let her check and call me back and she never does. I've been paying solar bill and utility bill for 6 months now and still can't get Greenpire to finish the job. Resolution Sought I want my system online. They agreed to pay my 1st month bill when the dispute 1st began, three months after installation. I also need my stucco patched from the electrical service upgrade which they also promised and it's been two months and my garage wall is still open.

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