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GreenSky complaints

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PO Box 29429
Atlanta, GA 30359 | Get Directions

(866) 936-0602

http://www.greenskycredit.com

Monday-Saturday:6 am - 12 am (ET)
Sunday:8 am - 12 am (ET)

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Total Amount in Dispute:
$48,097.00

Total Amount Settled:
$6,140.00

Complaint Experience

60%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

5 complaints against GreenSky closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

5 complaints against GreenSky

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6/9/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $6,140.43 Amount Settled: $6,140.43

Customer Complaint

5/26/2026

We canceled due to cost for Madcity to replace door. We were told that we were canceled although we are still being called and billed. Resolution Sought Stop calling and billing asap.

Company Response

5/28/2026

GreenSky investigated the consumer's concerns and determined that the consumer's merchant issued a full refund to the GreenSky project loan on May 22, 2026.

7/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,174.00 Amount Settled: $0.00

Customer Complaint

7/2/2024

My issue with Green Sky is that I spoke with a person on the telephone in their office related to my account. I was told that the payoff amount for my loan was $3,280.50. I mailed a cashiers check for that amount and was sent a letter stating that the account was paid in full. The payment was posted to my account on 5/23/2024, and I was informed that my account was closed. I received a correspondence from Green Sky on 06/29/2024 stating that I owed $2,174.00. In my view, Green Sky is using unethical business practices. I am requesting that this matter be investigated and researched and that my account be closed immediately, indicating that it is Paid In Full. Resolution Sought The account has been Paid in Full. I am requesting that my account be closed with no further payment and that my credit report reflect that the account has been paid in full.

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