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Greensky Trade Credit LLC complaints

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1797 Northeast Expy Ne Ste 100
Atlanta, GA 30329 | Get Directions

(800) 357-1558

http://greenskycredit.com

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Total Amount in Dispute:
$1,149.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Greensky Trade Credit LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Greensky Trade Credit LLC

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1/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,149.00 Amount Settled: $0.00

Customer Complaint

12/20/2024

This company has failed to post my payments in both Oct and November even after repeated calls. Both payments have been mailed at the first of said months. Those were made within the 10 business days. Resolution Sought That my payments will be listed immediately upon receipt so that I am not charged any late fees or have to send them my bank account numbers including routing number

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