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Greenville Hyundai complaints

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7311 Interstate Highway 30
Greenville, TX 75402 | Get Directions

(903) 455-4949

https://www.greenvillehyundai....

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Total Amount in Dispute:
$15,485.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Greenville Hyundai closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Greenville Hyundai

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2/25/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

2/9/2024

Lied to me about the cost of a maintenance plan. Didn't give me paperwork I signed been three weeks still haven't received it. It added 4500 dollars plus Intrest at 13.25 percent and added 125 a month to payments for 75 payments. I tried to return the auto 2 days later and they told me I couldn't my trade it was already sold. I talked to Ryan the finance person who lied to me. Left the GM, Michael's Hernedez still haven't heard from him. Also left Sawn Woodruff the sales manger 2 messages still have not heard from them Resolution Sought Get the additional financing off my loan plus intrest

Company Response

2/12/2024

We have been in contact with Mr. Manley, we offered to take the additional products off of his loan. Mr. Manley since has been back in the dealership to help buy another vehicle for his daughter

12/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $485.00 Amount Settled: $0.00

Customer Complaint

11/28/2022

My refund on Gap insurance. I refinanced with a different bank a month after buying my car with a cheaper interest rate ! I had to purchase a new gap through my local bank . I went to the dealership and filled out the request to have a refund on that gap insurance. They never turned it in. I went to the gap company and they processed it and sent the check to the dealership and told me to follow up with them . They said they got the check and they are waiting on the bank that gave me the loan to ask for it internally . So I called Nortwest Credit Union and was on 3 way calling and they told the former lean holder the same thing and they said they never heard of that . So the dealership is setting on my money that is due to me and it's not being processed. Northwest said they the dealership has to mail them the check so they can refund me and the dealership says they don't mail checks it's done internally. They said today to me the former loan company they can't help me . I want my money that is owed to me . The dealership will not return my calls said the new owners are called the Sonic and they are not at the dealership. I ask to speak to who is there and they say they are too busy . I've never had this much problem with a company in my life. Can y'all please help me. Resolution Sought Write me a check for the gap insurance that's due back to me because I have it refinanced with my local bank and I now have their gap insurance and I want a refund . I feel I'm entitled to it.

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