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Greenway Hyundai of The Sholas complaints

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122 Highway 43 S
Tuscumbia, AL 35674 | Get Directions

(256) 248-8753

http://www.greenwayhyundaishoa...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Greenway Hyundai of The Sholas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Greenway Hyundai of The Sholas

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11/21/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/27/2021

The motor blew up in my 2017 Hyundai Tucson, no check engine or oil lights on. They have had it a week waiting for Hyundai to respond about replacing the motor, they won't give me a rental until they find out if it will be covered on warranty, but no one can answer why none of the things in place to prevent this is working, also I have had it looked at by the dealership 4 or 5 times for stalling, spurting when taking off and nothing was fixed. Resolution Sought Motor in my car and a rental car to get to work.

Company Response

11/9/2021

The customer had filed a formal complaint with you regarding the service of their vehicle. The customer also stated that we did not offer them a loaner vehicle until we received notice from Hyundai that the issue with the vehicle was covered under the warranty. We have received the approval from Hyundai to replace the engine in the vehicle. Hyundai also has approved the loaner vehicle which they now have. The warrantied engine is currently on back order. We have zero control on the availability of the engine and other parts needed to complete the repair. The customer also spoke of other issues they have had in the past requiring them to visit our office department. The customer states that they have had the vehicle here 4 or 5 times for stalling and spurting when taking off and nothing was fixed. We are unable to diagnose an issue if we are unable to get it to repeat the issue. Also, if codes are not stored in the ECM it can make it difficult to further diagnose the issue with our computer scanner. In closing, I feel we have acted in the customer's best interests. Their parts are coming and they are currently in a rental vehicle that Hyundai is paying for.

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