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Greenwood Ford Lincoln Mercury complaints

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3075 Scottsville Road
Bowling Green, KY 42104-4413 | Get Directions

(270) 282-4465

http://www.greenwoodfordbowlin...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Greenwood Ford Lincoln Mercury closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Greenwood Ford Lincoln Mercury

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10/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/9/2022

I traded in a 2019 Honda Accord. I also used $850 as a down payment as well at a sale the dealership had back in August. I was able to purchase a 2017 Ford Truck. After the purchase I drove it night and very unhappy with the truck. I took it back to dealership twice and I was not able to get back my car because I was told it was sold to a wholesaler and I needed to see another manager to make another deal on a vehicle. My credit was low as well. I have taken the truck back to dealership 5 times. I went last night after I got a phone call from the sales manager about a bad review I gave them. I told him eventually they I wanted to make another purchase. He said he would try. He referred me to a car salesman and car salesman was not there when I got there last night. The other salesman said we can trade but it may take up to two weeks. The other salesman said he was just relaying message that the sales manager told him. The sales manager didn't tell me anything like this over phone. I tried to look at other vehicles while I was there and salesman tried to talk me out of it. I said I am not interested and I want another vehicle. We made another appointment for next week. I do not know if I should trust them or not because I have been there 5 times. All I want to do is make another purchase and not feel like I have been played around with management there. They did all of this within ten days and said with my vehicle being fresh buy that's why we have to wait. I feel shaky this Resolution Sought I would like the business to sell me another vehicle without getting the run around from management and having to go there lots more times.

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