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Greg Hubler Buick GMC complaints

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1101 North Baldwin Avenue
Marion, IN 46952 | Get Directions

(765) 663-4126

http://www.greghublerbuickgmc....

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Total Amount in Dispute:
$702.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Greg Hubler Buick GMC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Greg Hubler Buick GMC

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9/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $702.00 Amount Settled: $0.00

Customer Complaint

9/20/2022

Purchased a Certified used GMC Sierra Denali from this dealership March 15 and on delivery, at my home, the salesman forgot to apply my rebate credits . He called the finance manager and he told me that they would cut me a check and mail it to me the following week . A few days later I checked my card account and saw they withdrew my $702 in rebate dollars but I have never received them . Resolution Sought I want my $702.00.

Company Response

9/26/2022

Working with General Motors to get this resolved. Case# with GM is 9-8379056732 and we are actively working in conjunction with htme to get this resolved. It has been passed to the Loyalty Support division for review and investigation.

Customer Rebuttal

9/27/2022

Dealership did not promise that General Motors would take care of this, in order to get me to sign the papers on the sale of my truck the dealer promised to send me the money in a week, it is the dealership that I hold accountable, not General Motors.

Company Final Response

9/27/2022

It is a General Motors program that was brought up after he purchased the vehicle and we are actively working to get this resolved per the customers request. If it had been brought up before or during the sales process it would have been treated as a rebate per the program requirements. After the fact, it is a refund to the customer from the GM Loyalty Program. I can always have the points put back on the customers card for future use (which we have previously offered to do) but he has refused this resolution and wants his $702 in refund from the General Motors Program!

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