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Greg Hubler Chevrolet complaints

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13895 North State Road 67
Camby, IN 46113 | Get Directions

(888) 397-1874

http://www.greghublerchevy.com

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$2,500.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Greg Hubler Chevrolet closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Greg Hubler Chevrolet

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1/13/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2,500.00 Amount Settled: $2,500.00

Customer Complaint

12/7/2021

Was told by the dealership the vehicle I purchased was ran through their service department and they found nothing wrong with vehicle. Spent 572.00 at alignment service for worn and damaged parts. Spent additional 1750.00 for steering stabilizers and shocks in order to drive the lifted 4 wheel drive vehicle safely . Still has a short in the steering column with causes the windshield wipers and engine lights to flash when moving in reverse, still has running lights that never worked from day 1. I took the vehicle back two days after buying it on a Saturday and the manager (Andrew) refused to refund my money for the vehicle or to make any repairs. Since not knowing much about four wheel drives and or lifted vehicles I feel like I was totally taken advantage of and mistreated when trying to resolve the issue with the manager. To the point of feeling threatened physically. I'm still finding more and more problems with the vehicle and the dollars keep adding up. If I would have know better than to trust the dealership , I would have never bought the vehicle for $25,000.00. Another customer had just brought the vehicle back after having it for a few months and traded it back for something different. I feel cheated, abused and taken advantage of. Resolution Sought Reimburse me for all costs and either repair or pay to have repaired the still existing issues with the vehicle. Which, includes running lights, short in steering column and any other unforeseen issues with the vehicle.

Company Response

1/3/2022

Company states they have reached out to the consumer and resolved this issue. We issued the consumer a refund of $2500 as per his request.

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