Find a reputable business?

Complaints and Resolutions

Gresham Chrysler Dodge Jeep Ram complaints

Read Complaints File Complaint View Full Report

855 NE Burnside Road
Gresham, OR 97030 | Get Directions

(503) 573-4975

http://www.dodgeofgresham.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Gresham Chrysler Dodge Jeep Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Gresham Chrysler Dodge Jeep Ram

Sort by

12/2/2024

RESPONSE: No response term selected Amount in Dispute: $3,200.00 Amount Settled: $0.00

Customer Complaint

11/18/2024

Keith and Ken in the service department tried to physically intimidate me when I went in to complain about how they tried to scare my wife into paying them $3200 (they actually wanted $6400) so our car would be "safe to drive". I was in hospital recovering from open heart surgery and she reluctantly told me what happened as she didn't want me to have another heart attack. My son drove me to dealership and I asked for my car and they refused even though a written quote and explanation of charges was requested. They said my wife verbally agreed. She was under heavy duress and felt intimidated and scared by Keith. I left a review online and as I was leaving Keith got 3" from my face and threatened to sue me for defamation. Now I understood completely what my wife had been going through with them. Resolution Sought I would like my car returned in the same condition it was brought in.

Company Response

11/20/2024

The customer brought their Jeep Grand Cherokee into the dealership to have the air ride suspension diagnosed and serviced, it was diagnosed by a certified technician to require an air compressor for the air ride system. The work was performed. Before doing any work, we have strict procedures to notify the customer and get approval. We did receive approval from Susie Vail, Patrick's wife. The parts totaled 2890.00 and labor was 740.00 The Vails owe Gresham CDJR 3643.45 that we intend on collecting, if we cannot collect this balance, we will be forced to file a mechanics lien. The security camera clearly shows Mr. Vail filming himself, sitting, then laying down in the service drive. Along with that video, we have sound video of you verbally abusing the service advisor and the service manager. Please see attached video, RO, statement from an eyewitness.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile