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Greyhound Lines, Inc. complaints

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PO Box 660362
Dallas, TX 75266 | Get Directions

(214) 849-8000

http://www.greyhound.com

Monday - Friday 7:00 AM - 7:00 PM CST

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Total Amount in Dispute:
$23,359.00

Total Amount Settled:
$129.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

65 complaints against Greyhound Lines, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
59	Unanswered

65 complaints against Greyhound Lines, Inc.

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8/10/2026

RESPONSE: Complaint was not answered Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

7/15/2026

They took my money twice they wouldn't refund me or change my ticket to another time. I missed my bus by 30 minutes that's not to long to change my ticket for the next bus it's high way robbery Resolution Sought Refund

7/23/2026

RESPONSE: Complaint was not answered Amount in Dispute: $35.00 Amount Settled: $0.00

Customer Complaint

6/29/2026

I paid for a bus ticket where the departure time was 7:45. Bus left 30 minutes early and I was not allowed a refund after speaking to a supervisor Resolution Sought Refund my money

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