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Gridley Auto Wholesale complaints

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33 East Gridley Road
Gridley, CA 95948-2603 | Get Directions

(530) 846-2227

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Total Amount in Dispute:
$3,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Gridley Auto Wholesale closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Gridley Auto Wholesale

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6/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,300.00 Amount Settled: $0.00

Customer Complaint

5/9/2024

Went to this lot and bought a car. Was told the car was in good shape. About 1 1/2 weeks later the brake light came on, the engine light came on and the transmission is slipping. Tried to talk to him and he refuses to do anything about it. Asked about traded for a different car and would pay the difference. All he can say is that what you get when you buy used Resolution Sought Exchange for a vehicle that works. I need a vehicle that works. I don't want to spend that kind of money and then 1 1/2 weeks later I have to sink money into it

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