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Griffin Technology complaints

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1351 Railroad Street Unit 101
Corona, CA 92882 | Get Directions

(888) 893-1638

http://www.griffintechnology.c...

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Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Griffin Technology closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Griffin Technology

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12/9/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

10/18/2021

I received this Reserve Power Bank 9,000 mAh -Black. on 8 /14/2020 I never had a chance to use this item it never worked and I tried to get them to replace it as soon as I notice this defect so this was maybe a week later or so. I were trying to send this item back to them and they don't honor their customers at all because they would not allow me to send this item back so they could send one that worked and they disregard me as a customer. I need your help in resolving this issue please so I can have and item that works I feel scammed. Resolution Sought To just send me a Power Bank that works for me and my business I really need it very bad.

Company Response

11/22/2021

We received a letter about a customer that had a damaged product. I know this case well. The customer sent a receipt that he modified with a marker to try and make it look like it was in warranty. Despite this we offered him a one time courtesy replacement with a Power Bank. Offering no further warranty. He then came back 5 months later and said the Power Bank did not work. We then denied him any other replacements. I can send copies of emails and a copy of the receipt he sent us. Sadly this customer is lying about the entire situation and we would not offer any further replacement.

Customer Rebuttal

11/23/2021

This just shows how this company respects its customers, so now I’m a Liar. You take my hard earn money, send me defective items and now I am a Liar. I have your defective items to give back to you. Please send me a Power Bank that works and I can go about my way a happy customer. I can send the Power bank back the one you sent to me it never worked.

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