Find a reputable business?

Complaints and Resolutions

Grogan's Towne Chrysler Jeep Dodge Ram complaints

Read Complaints File Complaint View Full Report

6100 Telegraph Road
Toledo, OH 43612-4575 | Get Directions

(419) 476-0761

http://www.groganstownechrysle...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,678.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

3 complaints against Grogan's Towne Chrysler Jeep Dodge Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

3 complaints against Grogan's Towne Chrysler Jeep Dodge Ram

Sort by

11/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,278.00 Amount Settled: $0.00

Customer Complaint

10/24/2023

They told me I needed a pcm even after I said I just had it repaired. They told me there wasn't a problem with my wiring and that I need a pcm, but when I check the continuity on my wiring it's reading 000. Meaning my wiring was bad and I didn't need to spend over $1000 on a pcm. Resolution Sought Return pcm and get a refund. Or just get refunded.

5/11/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,400.00 Amount Settled: $0.00

Customer Complaint

3/28/2022

I sent my car to this dealership and two days later my car started doing the same thing I sent it to the shop for. I paid them $2400 and now they are just holding my car not fixing it and they were paid to fix it already. Resolution Sought I am with out a car and I want them to be held accountable for this I should not be going through the same thing I payed them to fix.

Company Response

4/29/2022

We are sorry about your experience. Our Service Manager has reached out and made arrangements to rectify the customer concerns. Currently the customer is in a loaner vehicle until concern can be resolved.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile