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Grote Automotive Elkhart complaints

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1024 North Nappanee Street
Elkhart, IN 46514 | Get Directions

(574) 325-5000

http://www.grotesaysyes.com

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Total Amount in Dispute:
$12,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Grote Automotive Elkhart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Grote Automotive Elkhart

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12/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

11/22/2022

I took my grandma and my daughter to get vehicles grandma co signed and because she no longer drives they wouldn't let my daughter get a car because my grandma didn't want to get new I D. So, I waited 3 weeks to get my cash back I put down. They claim it went to corporate and they have to wait to see if I can even have it back because a contract was signed but no car was taken. Resolution Sought Give me my money back they lied and said it was sent to there corporate office but the office in Elkhart on Nappanee st is there corporate office.

5/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

4/22/2022

Bought a car from them back in November with a promise to be able to trade it in in 3 months. Went in yesterday to trade in the car to find out that they charged me almost double what the car is worth and will not refinance or take it in on a trade. Not sure how it's legal to hide $12 thousand dollars in fees etc and then tell me I have negative equity in a car I bought from them just a few months ago. They were very rude and pretty much said to deal with it. Resolution Sought I'd like them to take the car back in on a trade for a vehicle actually worth what they are currently charging me. Because if not I'm never going to be able to do anything with the vehicle owing almost double what it's worth. My insurance Co wouldn't even be able to cover the loan if I had an accident.

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