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Groundworks complaints

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4686 Ivy Street
Denver, CO 80216 | Get Directions

(303) 529-2006

http://www.groundworks.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Groundworks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Groundworks

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9/28/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/25/2023

I had them out 7/11/23 to bid a project. I told the sales rep I had two more companies scheduled to bid the job over the next month. He said to lock in the discounts offered that day I need to put down 20 of the bid or I could sign up with GreenSky financing 12 months same as cash financing to lock it in and if the other companies were cheaper they would match the price. The sales rep Nick Toledo did not leave a business card and I never received a written estimate or a copy of what I now understand to be a contract for the work that was bid. It is their policy that to cancel the contract I had to sign a "notice to cancel", found within the contract, and send it back to them within 3 days of contract signing. I did not realize I was signing a contract for the work but only for the financing which I was approved for. I have called the company a half dozen times since 8/3/23 and keep getting the same answer that a manager, one name thrown out is an Adam, would contact me regarding my request to cancel the contract as I decided to go with a different company but I have yet to be contacted. When I have called and asked to speak to Adam, a sales or account manager I am told they will contact me and no direct contact information can be given to me. I am afraid that they will place a contractors lien on my house but I couldn't cancel the contract because I was never provided with one per Colorado's consumer protection act. Resolution Sought I would like it in writing that I am free from any obligations regarding the contract that I signed but never received.

Company Response

9/20/2023

On 9/6, sales manager Adam Neptune reached out to Lee. He let Lee know the job has been cancelled and no deposit was ever processed via Greensky.

Customer Rebuttal

9/27/2023

The company did finally reach out. Adam the manager was very friendly, professional and did assure me that my account has been closed per my request and there would be no present or future obligations required on my part. The company resolved my complaint to my satisfaction.

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