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Groupon, Inc. complaints

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600 West Chicago Avenue
Chicago, IL 60654 | Get Directions

(312) 676-5773

http://www.groupon.com

Customer Service: Monday - Friday: 9am - 5pm CT

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Total Amount in Dispute:
$16,248.00

Total Amount Settled:
$10,983.00

Complaint Experience

90%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

39 complaints against Groupon, Inc. closed in last 3 years.

Complaints	Type of response
16	Making a full refund, as the consumer requested
0	Making a partial refund
8	Agreed to make an adjustment
1	Refusing to make an adjustment
12	Refuse to adjust, relying on terms of agreement
2	Unanswered

39 complaints against Groupon, Inc.

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8/21/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $26.99 Amount Settled: $0.00

Customer Complaint

7/23/2026

I ordered software from Groupon online on July 19th and have yet to receive the promised download. I called the company and found that there is no phone support. So I entered into a chat session with some AI device (probably) giving both my order number and the code I received to retrieve the download. I was initially told that I should receive the link for the download within one day and two days had passed with nothing coming to me. The chat device indicated that The info would be passed on to a technician who could call me or chat. I selected a phone call and then I got this screen to enter my info including my credit card info that said I would charged $5 (fully refundable) to engage in conversation. However, there was a note that if I submitted I would be subscribing to something that would cost $38/month. So, I didn't continue. I think they're trying to discourage me so I'll walk away and get the software from some user friendly company at a higher price. $26.99 isn't a sum that I would worry about losing but if they routinely pull this stunt that can add up pretty nicely for Groupon. I am Simon Brown and can be reached at 225-933-9340. Resolution Sought Send me what I purchased, if not, a refund

Company Response

8/21/2026

Per consumer: Thanks for your assistance; everything is settled. I received the software that was ordered.

2/9/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

1/21/2026

I purchased cologne on Groupon on November 16,2025. I never received my product and then notice that my item was shipped to the incorrect address, city and state. I've made several email attempts to Groupon customer service without any follow up communication. Resolution Sought I'm requesting a refund at this point

Company Response

1/27/2026

Thanks for reaching out. By way of background, Groupon is an online marketing place allowing merchants to post their goods for sale. At all times, merchants possess, fulfill, and ship the goods item directly to the customer. The customer provided an address for delivery upon making the purchases and the merchant provided the following tracking numbers for those deliveries: 9405536208235299186830 and 9400136208310301166721, and both were resolved as delivered. If the customer provided the merchant the wrong delivery information, the customer may want to contact the merchant directly for further assistance to see if the merchant is willing to make an exception to further assist the customer with a courtesy second fulfillment of the items.

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