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Groupon, Inc. complaints

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600 West Chicago Avenue
Chicago, IL 60654 | Get Directions

(312) 676-5773

http://www.groupon.com

Customer Service: Monday - Friday: 9am - 5pm CT

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Total Amount in Dispute:
$7,115.00

Total Amount Settled:
$1,272.00

Complaint Experience

93%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

40 complaints against Groupon, Inc. closed in last 3 years.

Complaints	Type of response
12	Making a full refund, as the consumer requested
0	Making a partial refund
12	Agreed to make an adjustment
0	Refusing to make an adjustment
15	Refuse to adjust, relying on terms of agreement
1	Unanswered

40 complaints against Groupon, Inc.

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4/24/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $160.00 Amount Settled: $160.00

Customer Complaint

4/17/2024

I bought a pair of earrings and they was shipped to the wrong address, the package was shipped back to groupon I have contacted groupon they are not giving me answers, they will not answer my emails can you please help me Resolution Sought I want the earrings

Company Response

4/20/2024

Thanks for reaching out to Groupon. This customer also contacted Groupon's Customer Support team and she was fully refunded already. Please allow up to 10 days for her bank to reflect this refund on her account. Sincerely, Jennifer

Customer Rebuttal

4/22/2024

I was refunded thanks

4/22/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $18.98 Amount Settled: $0.00

Customer Complaint

4/10/2024

I purchased movie tickets because they were having a special that day. Bought 2, and realized I used the wrong card. That purchase they refunded. I then bought them with the right card and received my receipt for 2 tickets. I thought all was well when I was doing some online banking and realized they charged me twice. I only received one receipt for my purchase that clearly stated that I purchased 2 tickets, not 4. Isn't this fraud? Resolution Sought I want the money returned for tickets that I never purchased

Company Response

4/15/2024

Thanks for reaching out to Groupon on this matter. We are happy to help. I can only see that the customer was charged for one purchase. If the customer has any concerns, please have her contact Groupon's Customer Support team so we can get additional information from her to further assist her.

Customer Rebuttal

4/17/2024

They charged me 3 times and I've shown them the evidence on my bank statement. It took them over a week to get back to me and I have proof on my bank statement. All this so they don't have to refund my 18 dollars! Seriously?

Company Final Response

4/20/2024

Thanks for reaching back out. This customer's account only shows 2 purchases. If the customer needs additional assistance, please contact the merchant: $18.98 authorize creditcard succeeded 04/05/2024 11:52 AM And this purchase that was refunded previously. Please note, the merchant charges a convenience fee of $3.00 which is non-refundable on Groupon's end: $18.98 authorize creditcard succeeded 04/05/2024 11:39 AM -$15.98 refund creditcard succeeded 04/05/2024 11:43 AM

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