Find a reputable business?

Complaints and Resolutions

Groupon, Inc. complaints

Read Complaints File Complaint View Full Report

600 West Chicago Avenue
Chicago, IL 60654 | Get Directions

(312) 676-5773

http://www.groupon.com

Customer Service: Monday - Friday: 9am - 5pm CT

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$19,151.00

Total Amount Settled:
$10,989.00

Complaint Experience

87%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

45 complaints against Groupon, Inc. closed in last 3 years.

Complaints	Type of response
16	Making a full refund, as the consumer requested
0	Making a partial refund
8	Agreed to make an adjustment
1	Refusing to make an adjustment
18	Refuse to adjust, relying on terms of agreement
2	Unanswered

45 complaints against Groupon, Inc.

Sort by

4/21/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $31.41 Amount Settled: $31.41

Customer Complaint

4/8/2025

Order a product from Groupon and it's doesn't work. Order # 1000-149461–459763 No customer service. Advise not doing business with this company Resolution Sought A full refund immediately

Company Response

4/9/2025

Thanks for reaching out. In reviewing this matter, it seems the customer did not contact our Customer Support team for assistance. I have refunded the purchase to the customer.

3/13/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

2/11/2025

I originally had a credit for services I never received because the company never had any appointments available and instead of Groupon giving me my money back thru the original form of payment I had this high dollar credit on my account with them. Then eventually I started chipping away with it by buying stuff I liked. Well i purchased hair tools sets that I never received and they refused to refund me. Resolution Sought I just want my money back at this point because I've been going back and forth with them for months thru emails

Company Response

2/28/2025

Thanks for reaching out. The customer previously contacted Groupon regarding an item that was ordered from a merchant on the Groupon marketing platform. The merchant confirmed the item was sent, and UPS confirmed the item was delivered and closed the case out. If the customer did not receive the item, the customer should contact the merchant or UPS to determine next best steps. In regards to the customer being given a credit in Groupon Bucks and the customer now seeking a refund for that. The customer has fully used all of the Groupon Bucks on their account.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile