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Groupon, Inc. complaints

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600 West Chicago Avenue
Chicago, IL 60654 | Get Directions

(312) 676-5773

http://www.groupon.com

Customer Service: Monday - Friday: 9am - 5pm CT

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Total Amount in Dispute:
$17,664.00

Total Amount Settled:
$10,989.00

Complaint Experience

86%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

44 complaints against Groupon, Inc. closed in last 3 years.

Complaints	Type of response
16	Making a full refund, as the consumer requested
0	Making a partial refund
7	Agreed to make an adjustment
1	Refusing to make an adjustment
18	Refuse to adjust, relying on terms of agreement
2	Unanswered

44 complaints against Groupon, Inc.

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8/17/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $84.99 Amount Settled: $0.00

Customer Complaint

7/15/2025

Book an alignment through Groupon and store on 3 different occasions said that they alignment device for the car is down and no timetable on when it would be fixed Resolution Sought Refund

Company Response

8/2/2025

Thanks for reaching out to Groupon. I was not able to locate a Groupon account or any purchases using the customer's email address provided. Please provide an order number in order for to further assist in this matter.

4/21/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $31.41 Amount Settled: $31.41

Customer Complaint

4/8/2025

Order a product from Groupon and it's doesn't work. Order # 1000-149461–459763 No customer service. Advise not doing business with this company Resolution Sought A full refund immediately

Company Response

4/9/2025

Thanks for reaching out. In reviewing this matter, it seems the customer did not contact our Customer Support team for assistance. I have refunded the purchase to the customer.

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