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Grubhub Holdings Inc. complaints

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111 West Washington Street
Chicago, IL 60602 | Get Directions

(877) 585-1085

http://www.grubhub.com

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Total Amount in Dispute:
$6,158.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

37 complaints against Grubhub Holdings Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
36	Unanswered

37 complaints against Grubhub Holdings Inc.

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6/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $26.87 Amount Settled: $0.00

Customer Complaint

5/14/2025

I contacted Grubhub about a safety issue with my food. I told him that I was giving a it's that I was allergic to and they also gave me an ice cream with whole milk which also gave me an upset stomach. But they saying they couldn't provide a refund or a concession and they didn't tell me why. Resolution Sought Issue a refund

5/21/2025

RESPONSE: Complaint was not answered Amount in Dispute: $24.73 Amount Settled: $0.00

Customer Complaint

4/25/2025

Grubhub cancelled my order (#40902959-0366227) because of non-delivery. They said they would refund the charge of $24.73 to my PayPal Credit account. They never did. I contacted them repeatedly to no avail. Resolution Sought Refund of $24.73 to my PayPal Credit account

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