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GTE Federal Credit Union complaints

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711 East Henderson Avenue
Tampa, FL 33602-2509 | Get Directions

(813) 871-2690

http://www.gtefinancial.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against GTE Federal Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against GTE Federal Credit Union

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8/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/19/2022

My concern is with GTE Credit Unions mortgage loans. particularly the zero down program and additional loans for closing costs and fees. In some cases, they are making loans for homes that do not appraise for the loan amount, so the buyer has to make up the difference. I understand this is nothing new for a conventional loan with a buyer that puts down a significant down payment and makes up the difference of the appraisal, but this should not be the case with the programs list above. This places the buyer underwater from day one. This is certainly not ethical and borders on predatory lending. This program strips away equity from the buyer. Financial institutions should not be allowed to approve loans that are known to be underwater on day one! Resolution Sought Discontinue approving loans that are underwater on day one.

9/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/30/2021

GTE continues to have ways of handling business poorly for their customers. I have never seen a bank have more "red tape" and ambiguity for their processes that make us customers seem like circus animals jumping through hoops. For example, they have a "reward" called skip a payment for their loans, however, this reward that is presented once a year for good behavior results in a "fee" and this fee can only be paid the most convoluted way possible to make your reward seem like a hassle in which they profit from this fee and your aggravation because you have no other option. I would not suggest doing business with this bank under any circumstances. Resolution Sought Someone needs to investigate their bad habits in putting their customers last. I have been one for over a year now and hated every minute of it. I'd love to see them either be shut down for bad practices or correct the wrongs.

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