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Guaranteed Rates complaints

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3940 North Ravenswood Avenue
Chicago, IL 60613 | Get Directions

https://www.rate.com/

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Total Amount in Dispute:
$2,008.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Guaranteed Rates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Guaranteed Rates

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6/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,008.24 Amount Settled: $0.00

Customer Complaint

5/29/2025

I had refinance my house loan and after closing they shorted me on the extra money I was taken out and they have yet to pay me and I have refinanced with another company because they have screwed me over guarantee rates they owe me $1,383.24 plus $625 I was getting back at closing which I never did so the total is 2008.24 and refusing to make it right I've been trying to get it without going down this road but apparently I'm not going to I've talked to people that and all they can tell me is how sorry they are I want my money Resolution Sought Put a complaint against Tony and a Jennifer and help me to get what they owe me thank you

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