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Guardian Basement Waterproofing Plus, Inc. complaints

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2331 Keystone Trail North
Cortland , OH 44410 | Get Directions

(330) 637-1173

http://www.guardianbasementwat...

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Total Amount in Dispute:
$1,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Guardian Basement Waterproofing Plus, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Guardian Basement Waterproofing Plus, Inc.

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2/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

1/24/2022

I have a contract with Guardian 20220125A and have been trying to get a hold of their three locations to see if we're still on to do the work in March 2022. I have no response from the phone calls for over a week. I have put a deposit of $1700 to have the work done they cash the check on 11-1-2021. I have also sent several emails and get no response again very upset about the situation. Resolution Sought I would like Guardian to full fill there contract (20220125A) or refund the $1700 deposit they cash (check no 514). It is very unprofessional that they do not answer their phone calls or emails.

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