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Guardian Booth complaints

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527 NY-303
Orangeburg, NY 10962 | Get Directions

(844) 992-6684

http://guardianbooth.com

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Guardian Booth closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Guardian Booth

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5/22/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

5/5/2022

I did install two condenser and four air handlers, spent my money time and they don't want to pay jw own business I know the names I have proof receipt s contact information this business is scam Resolution Sought I need my money please

Company Response

5/10/2022

Hello Yevginy. According to my records, a bill was submitted to us on 4/22/22 via email to our quality control department. A check was then approved for processing on 4/26 and payment was remitted. I apologize if our internal payment process impacted you; 1-2 weeks is our typical payment terms. We received confirmation from you that payment was indeed received so I trust this issue has been resolved. Thank you for your services!

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