Complaints for Guardian Credit Solutions in Foothill Ranch, CA

27121 Towne Centre Drive Suite 200A
Foothill Ranch, CA 92610 | Get Directions

(888) 444-6947

http://www.getmycreditgrade.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received a significant number of complaints against this company. In at least some cases, the complaint allegations are very serious. Most complainants allege the company accepted advance fees for loan modification services using the company name Green Credit Services, failed to provide services, and refused refund requests. Other customers complain the company disappeared or changed names without notifying customers of the change. Recent complainants report they are contacted by Guardian Credit and advised they have taken over the contracts for previous Green Credit customers.

The company responds to some complaints by agreeing to issue refunds. In other cases the company contends that fees were earned, or that modifications were negotiated which the customer would not agree to.

Complaint Closing Statistics

0 complaints against Guardian Credit Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Guardian Credit Solutions complaints