Complaints for Guardian Pre-Paid Legal Services in Santa Clarita, CA

17812 Sierra Hwy, Suite C
Santa Clarita, CA 91351 | Get Directions

(661) 298-3500

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company contacted them regarding updating their existing living trusts. Consumers state they paid fees in advance to the company representative then either received no documentation of the changes or had difficulty contacting the company regarding these issues. Other complainants state that the company represents the membership may be cancelled within 30 days. However they expreience difficulty cancelling services and obtaining refunds. ~~The company responds to complaints regarding changes in the customer's existing trusts by contacting customers and providing the renewed documents stating services have been provided. In some cases the company denied refund requests beyond the three day cancellation claiming files are turned in to an attorney to complete.

Complaint Closing Statistics

0 complaints against Guardian Pre-Paid Legal Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Guardian Pre-Paid Legal Services complaints