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Home Burglar Alarms and Monitoring Systems Guardian Security Systems Inc Complaints and Resolutions

Guardian Security Systems Inc complaints

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1088 Courier Place
Smyrna, TN 37167 | Get Directions

(615) 459-1040

http://www.mygss.com

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Total Amount in Dispute:
$473.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Guardian Security Systems Inc closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Guardian Security Systems Inc

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11/29/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $473.00 Amount Settled: $0.00

Customer Complaint

10/14/2022

I had 1 serviceman come over and try to repair my demon box that was not working properly. He checked everything and was waiting for another service man to come and assist. When he came he had a broken arm and was trying to work with one arm. My receiver was also a problem and they blamed it on my electric system in my house I asked how can that be because it was only their items that had problems. They look eft but the one man said that he had another box at his home that he would bring over snd I paid him extra for his box that lasted only 2 days. I spoke with the service manager AJ Foster on 6/21/22 after reviving a bill for 473.00. I asked him how he could charge that amount when nothing was working I paid a great deal when we bought this home and workers were here for about a day. AJ said that he would speak with the serviceman and I would get another bill. I got another bill yesterday that was sent special delivery with late fees now added. AJ was very rude and haughty and I waited on the phone until he spoke with his serviceman. He said that 407.00 was discounted but that 473.00 had to be paid. I asked him for what because nothing was repaired and they were putting the blame on me. I even asked why no call was made to me prior to sending out this bill in October by special delivery. I feel that the 473.00 was overcharged for doing absolutely nothing. Now I have no Denon box and I have the serviceman's box that is not working as well as my receiver Resolution Sought I would like another 200.00 deducted from the bill for our being put out and not being able to use our entertainment system. I feel I have been overcharged and not given the courtesy of a repair and a call checking out if everything was good. I am totally disgusted and would never use this people again. They are greedy money hungry individuals and only care for themselves and not others.

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Company Response

11/16/2022

Company states: Guardian Systems installed a Denon receiver for Mrs. Calistri on 1/16/2015 with a 1 year warranty on the equipment and installation. On 3/23/22 our technician Paul was on site to troubleshoot Mrs. Calistri's alarm and Denon receiver. He found that it appeared it was possibly affected by an electrical surge. On 4/6/22, we sent out technicians James and Jason (Jason did have a broken arm, but was cleared to work). They found that the Denon receiver had burned out on Zone 2. They worked to get everything hooked up to a different zone, to get the system in working order, as Denon's were on backorder at the time and could not be replaced. Mrs. Calistri was happy with the service when we left according to both James and Jason. She tipped them both $50 each and gave James a bottle of liquor as a tip. For this service call there were a total of 9 hours spent on site at $85 per hour and a trip charge of $75. We also installed 2 volume controls at $59.98 plus tax total. This brought her total bill to $905.83. We discounted the invoice by $407.50 bringing her new total to $473.33. Mrs. Calistri called in on 6/21/22 after receiving a past due statement and disputed the discounted invoice. We explained that the invoice is already heavily discounted and there will be no further discount. She said she would pay when she received the invoice copy. This was sent over by mail and email. I left messages at the number on file on 8/30/22, 9/1/22, 9/9/22, 9/29/22, 10/3/22, 10/6/22. I sent a letter on 8/30/22, and a certified letter on 9/29/22. All of these, Mrs, Calistri has stated she did not receive except for the certified letter. Mr. Calistri'd Denon receiver later went out completely, however she did not call us directly for service as required. She called our technician, who went out on his own time. Mrs. Calistri mentioned to him that she would buy a new receiver around Christmas. The technician has a used receiver he longer needed at his home. He brought along with him on his own time and installed for Mrs. Calistri at no charge for labor or equipment. She did tip him 75 vis cash app per the technician. As Guardian did not provide this receiver, we do not feel it is our responsibility to credit her further than we have already done.

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