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Guerrilla Defense complaints

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323 Droste Road
Saint Charles, MO 63301 | Get Directions

(314) 445-5546

https://guerrilladefense.com

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Total Amount in Dispute:
$61.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Guerrilla Defense closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Guerrilla Defense

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2/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $61.00 Amount Settled: $0.00

Customer Complaint

1/17/2023

I want to seriously warn others away from buying anything from this website. They scammed me for $60.42 and I'm going to tell you all about it . At first glance they looked like a legit website and I was interested in their low prices. I placed an order on 8/24/22 and received a confirmation email the next day. Everything seemed copacetic. However on 8/28 my bank alerted me of fraud due to someone spending $60.42 at Papa Johns which is a pizza place if you're not familiar. I was concerned but continued waiting patiently. Later on 9/6 I received two emails from Guerrilla Defense and they were both sent at the same time. One stated that they were out of stock and would get it later that week. The other email said that my order had been canceled. I realized that they had put on a show filling and canceling the order and it was a way to obtain my debit card number. I think they kept it small and only spent $60.42 so they can avoid lawsuits. I've found many reviews and complaints and yelp and BBB. The confusing thing is that the website looked real and showed not signs of being a scam. I later looked them up and the addresses they listed were of empty storefronts. I also want to note that some of their pictures didn't look quite right it was as though they had just pasted photos they found somewhere online. I hope that pizza tasted good. What I want is for them to disappear from the internet so unsuspecting people like me won't be scammed anymore. I'd also like my $60.42 back. Resolution Sought Firstly I want my $60.42 back. What I'm hoping is that their site gets removed from the internet. I'd be very happy to see Jeremy Gould and his crew receive criminal charges for fraud and victimizing folks like me.

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