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Gulf Power Company complaints

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One Energy Place
Pensacola, FL 32520-0001 | Get Directions

(800) 225-5797

http://www.gulfpower.com

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Total Amount in Dispute:
$294.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against Gulf Power Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against Gulf Power Company

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1/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

12/27/2023

This company uses a horrible deposit paying system. If you enter one digit off they automatically charge you 40 dollars. They won't call or email you to let you know the payment was rejected either. They will wait until after it becomes late and will only send you a piece of mail as notification. The deposit was due less than 2 weeks after I moved in. I still didn't have access to the mail receptacle where I moved to. I looked into this and I was not the only one running into these issues. This company does this stuff to everyone. The reviews on Google and other places are no joke. This company uses some seriously dirty business practices. Resolution Sought Return the 40 dollar fee and 5 dollar late fee. Stop being a dirty business. Treat your customer with some damn dignity.

9/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/25/2023

I called FPL to make them aware that I was working with the organization to help me pay my past due bill and they gave me an extension but the organization was not able to pay on the day that they said they could and I only needed three more days and I asked for another extension and now they won't give it to me.. they claim that the last thing that they want to do is disconnect I have a child at home and it's over 100° outside everyday I just needed them to work with me and they wouldn't do it . Resolution Sought My desired outcome would be for them to give me until the 25th to be able to get this paid because the organization that I'm working with to help me gets their funding on the 24th.

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