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Gunn's Supermarket complaints

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1 Park Avenue
Wilson, AR 72395-1100 | Get Directions

(870) 655-8387

http://gunnssupermarket.com/

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Total Amount in Dispute:
$11.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Gunn's Supermarket closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Gunn's Supermarket

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6/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $10.96 Amount Settled: $0.00

Customer Complaint

5/28/2021

I called ahead to check a price of an item. I was quoted 4/$9 for 12 pack of best choice sodas. My nephew went to store for me since I am disabled. He returns and the receipt shows full price. I called and was told to come get refund. I go back to store and Aundie (a kid that I guess is night manager) who give me the original quote refused refund and was very rude and unprofessional about it. As I was leaving, I heard them making remarks about me. Not professional at all! Resolution Sought Refund me my money since they quoted me the price.

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