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Gurley Leep Hyundai complaints

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5302 North Grape Road
Mishawaka , IN 46545 | Get Directions

(574) 258-7700

https://www.gurleyleephyundai....

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Gurley Leep Hyundai closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Gurley Leep Hyundai

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8/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

7/18/2022

Took car in that was purchased from here a year ago check engine light came on, they told me that there was a part in engine that had a recall on it so insurance should cover it three months later they still telling me car is still being repaired and trying to make me pay 4000 for a part when car had 2 year warranty when bought now nobody can find the warranty for bumper to bumper warranty Resolution Sought Want my car, willing to pay for repairs that I sent car in for not for them repairing engine that was under warranty

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