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Gurnee Chrysler Jeep Dodge Ram complaints

7255 Grand Avenue
Gurnee, IL 60031-5270
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(847) 932-3080

http://www.gurneechryslerjeepd...

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Gurnee Chrysler Jeep Dodge Ram closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Gurnee Chrysler Jeep Dodge Ram

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4/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

3/7/2024

I have a 2014 Chrysler 200 that was running fine till the check engine light comes on. I take it to Gurnee Chrysler to get it fixed they say it needs a camshaft sensor and $1,159.74 later I leave and 9 days later the check engine light comes on again. Take it back to Gurnee Chrysler and they tell me I need another camshaft sensor. I told them I bought one 9 days ago. $285.00 later I leave 9 days later the check engine light comes on again! Take it back and they keep it for 25 days and tell me I need a new engine! There was nothing wrong with my engine when I brought it in the first time. I did not believe them so I took it to get a second opinion and as I'm driving it out of Gurnee Chrysler my engine has no power it's sluggish and at 40 miles per hour it shakes violently. Take it to another mechanic and he said the timing was all off and someone tried to fix the timing and didn't know what they were do, Thank god for Pit Shop they fixed my car and I did not need a new engine. But it cost me $2124.54 to get the mistake fixed that Gurnee Chrysler created. So I spent $3,569.28 to fix my car. I think Gurnee Chrysler should reimburse me this money because they never fixed my problem & created and even bigger and more expensive problem. If I had money which I don't, I would buy a new car and sue Chrysler but I'm a senior citizen living on a fixed income. Resolution Sought I would like them to reimburse me for all the money I spent because they didn't fix my problem. They created a more expensive one. That I had to pay for there mistake.

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